Hey everyone, we’re making our update post for the coming weekend. Our website and portal will be going up and down this weekend as we conduct upgrades and adding a few new servers into the rack. We know that there are a few folks who got their appointments missed this week due to the Burnet South fiber being installed. If you recently had an appointment set over the last week, your appointment is firmly set and already under our new process and this update does not apply to you. If you were impacted by this, or simply still need your install or repair onsite conducted,
WILL HAS PERSONALLY REQUESTED TO SPEED UP YOUR REQUEST, IF YOU’RE IN NEED OF REPAIR, PLEASE INCLUDE AND ATTACH PHOTOS OF YOUR RADIO AND INSIDE CIRCUIT. IF YOU’RE WAITING ON A NEW INSTALL, PLEASE SNAP SOME PHOTOS OF YOUR ROOF OR ANY UTILITY POLES THAT MAY BE ON YOUR PROPERTY. THIS WILL ALLOW US TO GET VITAL KNOWLEDGE BEFORE HAND SO THAT WE CAN COME OUT ONE TIME AND MAKE SURE WE MAKE THE MARK AND GET YOU LIVE!
Chris and his brother are going to be piling thru tickets all weekend. We have set up this inbox so we can get all these last little remaining jobs cleaned up. Even if you have internet, but are a bit slow, please report it using the email address above. To help our customers still get answers to our questions, Chris has taught Emili some more things she can answer for you, here is a list of questions you can ask Emili to get the information you need. Chris is just about done with the bits of code that will allow Emili to get into your radio and reboot it and run the same processes’ Chris runs to magically fix circuits how ever he does it. So, this should help get most folks instant help instead of waiting.
With our field team being a bit more trained now and it getting cooler we are about to start our big fall field work ramp up schedule. Which means will be working longer in the field and before the month is out we will be extending our phone and web chat support hours back to winter schedule. We are doing MUCH better this week with on-time appointments and everything we have going on. We are currently hitting every one of our appointments without being more than 15 minutes behind. Look at our fiber can, doesn’t it look so pretty?! Remember, that’s the difference folks, we’re the only one who posts photos of us digging and laying fiber across Burnet and Lampasas counties because we are THE ONLY PROVIDER LAYING FIBER that’s a local little company and not big box internet. If you’re not laying your own fiber, then your calling up AT & T and slapping your own sticker on it. Well, we don’t do that. This area needs new fiber!
Now that we have confirmed and located all the customers and the few unauthorized and VERY horribly put together repeaters that the staff that was terminated in June put up without permission and Will has completed the engineering plans to fix it we can get you folks fixed up. Those customers located in the Council Creek / Wolfe Creek area out by Spider Mountain, customers connected to Arrowhead Ranches repeater, and those located east of Burnet that have had their installations or repairs held up more than a month please note that in your request as we will have some sizeable credits coming your way and we have some paperwork we need y’all to fill out so we can recover the funds for these repairs. I know several customers have been really frustrated with the situation, and this will get everyone resolved. As most of you already may know, and hundreds of happy customers can contest to, once Will visits you, you just always have awesome internet after that. Period.
Although we did not cause any of the problems caused by the staff we terminated, we do however feel super bad about what happened, as we started this company to help people get decent internet. With that in mind, anyone still not live that are affected by this, will be getting 100% of any monies paid in credited to their account. Hyper Fusion’s co-founders believe this is the right thing to do. Plus, who can go wrong with free internet? Remember folks, there’s a reason we have a waiting list of over 100 requests for service now. Because our service is by far superior to any other local provider around the Greater Highland Lakes area, and the ONLY pure digital hybrid network for miles around.
Thanks,
The Team @ Hyper Fusion
