Outages and Slow Speed Issues
Hey folks, we’ve been getting a lot of support requests regarding this issue so I thought I would make this post. A few weeks back during that major storm that took down our Kempner tower, it also took out a major fiber interchange physical building in Dallas / Ft. Worth where many providers bring their fibers together for peering traffic. As a result, as noted in this news story, HALF the internet is out. I’m actually rather surprised ours is working as well as it is. We have been in contact with both of our upstream providers and both say it will be back up before the weekend is out.
Our upstream providers have asked to us to ask our customers to please reboot their routers each morning until the problem corrects as the routers rely off routing tables and our circuits are set up to download those new routes when your router boots up. We will be rebooting our core gateway routers each night at midnight as well until the issue corrects.
https://news.yahoo.com/no-not-just-half-internet-125115356.html
Thanks,
The Team @ Hyper Fusion