That’s right folks, we’ve got the new Kempner repeater under way. Tower parts where delivered this morning and the foundation is being worked on as we speak. If we don’t get er finished up today, we will have it finished within the next 48 hours one way or another. this will re-connect back all Kempner South and Chica Ranch customers. Additionally, at some point today or tomorrow, our 7 creeks backbone tower climb will be complete and you folks should be back online as well.
Furthermore, after many complaints, Chris has completely re-installed our phone system and worked out all the bugs so it works nice and smooth and fluid now, alot more simple to use. Over the course of the last week I have completed most of the training with our 2 new office staff. Our office Manager Michelle is super quick on her feet and knows everything she needs to now to assist in call customer matters. So, should you be having connection issues, a billing issue, setting up an appointment for service, or have a poor performing circuit due the massive amounts of poor installations done over the last few weeks, Michelle is our top customer contact moving forward. Chris is going to be joining will in the field so we can get a 3rd field crew going to help correct lots of these issues. She is fully authorized to handle any customer issues that may arrise.
As many as you have no doubt learned over the last 7 days there has been a drastic shift and improvement in customer response times, complete information on support tickets, and things getting fixed properly in a hurry. For the quickest response time, we do as that you call during our normal office hours and make Michelle aware of your situation. She will be creating or adding to your support ticket, as that is our only form of official communications in regards to accounts.
With the extremely problematic situation that had developed over the last 6 months now solved, Hyper Fusion can move forward in bringing on some fully trained and solid field folks to make Hyper Fusion even greater than it already is and over the summer will be coming by to bring each and every circuit we currently operate up to current Hyper Fusion code, as prescribed and demanded by our owner to main a strict level of high performance with our data circuits.
