Archive: June 28, 2019

Featured, General

Slow Speed Issue Reaching Resolution!!

Jun 28, 2019 by Hyper Fusion 0 Comments

So, after spending MANY, MANY hours with our upstream providers, we’ve finally figured out the cause of our internet slowness since the storms. Our upstream providers had sustained damage that affected our ability to achieve expected speeds.  Thankfully, our north network upstream provider came out very quickly and installed new hardware that resolved the issue in the north network  The upstream provider for our south network is working to resolve the issue and has assured us that the problem will be resolved quickly.

We apologize for any inconvenience this situation has caused and will continue to work diligently to bring the best internet we can to our customers.

Thanks so much for everyone’s patience.

Regards,

Chris – Chief Technology Officer
Hyper Fusion, LLC

Featured

Outages and Slow Speed Issues

Jun 26, 2019 by Hyper Fusion 0 Comments

Hey folks, we’ve been getting a lot of support requests regarding this issue so I thought I would make this post.  A few weeks back during that major storm that took down our Kempner tower, it also took out a major fiber interchange physical building in Dallas / Ft. Worth where many providers bring their fibers together for peering traffic.  As a result, as noted in this news story, HALF the internet is out.  I’m actually rather surprised ours is working as well as it is.   We have been in contact with both of our upstream providers and both say it will be back up before the weekend is out.

Our upstream providers have asked to us to ask our customers to please reboot their routers each morning until the problem corrects as the routers rely off routing tables and our circuits are set up to download those new routes when your router boots up.  We will be rebooting our core gateway routers each night at midnight as well until the issue corrects.

https://news.yahoo.com/no-not-just-half-internet-125115356.html

Thanks,
The Team @ Hyper Fusion

General

New Kempner Repeater Construction Underway

Jun 15, 2019 by Hyper Fusion 0 Comments

That’s right folks, we’ve got the new Kempner repeater under way.  Tower parts where delivered this morning and the foundation is being worked on as we speak.  If we don’t get er finished up today, we will have it finished within the next 48 hours one way or another.  this will re-connect back all Kempner South and Chica Ranch customers.  Additionally, at some point today or tomorrow, our 7 creeks backbone tower climb will be complete and you folks should be back online as well.

Furthermore, after many complaints, Chris has completely re-installed our phone system and worked out all the bugs so it works nice and smooth and fluid now, alot more simple to use.  Over the course of the last week I have completed most of the training with our 2 new office staff.  Our office Manager Michelle is super quick on her feet and knows everything she needs to now to assist in call customer matters.  So, should you be having connection issues, a billing issue, setting up an appointment for service, or have a poor performing circuit due the massive amounts of poor installations done over the last few weeks, Michelle is our top customer contact moving forward.   Chris is going to be joining will in the field so we can get a 3rd field crew going to help correct lots of these issues.  She is fully authorized to handle any customer issues that may arrise.

As many as you have no doubt learned over the last 7 days there has been a drastic shift and improvement in customer response times, complete information on support tickets, and things getting fixed properly in a hurry.  For the quickest response time, we do as that you call during our normal office hours and make Michelle aware of your situation.  She will be creating or adding to your support ticket, as that is our only form of official communications in regards to accounts.

With the extremely problematic situation that had developed over the last 6 months now solved, Hyper Fusion can move forward in bringing on some fully trained and solid field folks to make Hyper Fusion even greater than it already is and over the summer will be coming by to bring each and every circuit we currently operate up to current Hyper Fusion code, as prescribed and demanded by our owner to main a strict level of high performance with our data circuits.

General

Storm Damage Update

Jun 10, 2019 by Hyper Fusion 1 Comments

So, with everything else going on and us recovering from our internal issues that have now been fully resolved we have some storm damage to mitigate.  Being that we have full control of the field back we have set up repair days for the rest of the week.

Tuesday: Repairing Equrina Fields & Naruna customers & Our Friends 1 ( onsite wifi and arrowhead uplilnk )
Wednesday: 7 Creeks Backbone Repair & Kempner South Repeater Re-Stacking
Thursday: Lampasas & Kempner Repairs
Friday: Eagles Nest & Council Creek Repairs

We ask that you please bear with us, and at this time while we work thru this issues, if you have solid service, and you’re proud and happy to get behind us and help make our network the greatest around, we’re not asking for a penny from anyone, but if you are happy with your service, we ask that you please consider switching to 6 month or 12 month billing and enjoy some free months of service for doing so.  During these storm damage repair days, these always help us out.  If you’d interested in switching to 6 month or 12 month billing, please email sales@hyperfusiontech.com  or open a new support ticket.

Thanks,
The Team @ Hyper Fusion