Archive: April 30, 2019

Severe Storms Predicted

As you can see from the chart below, weather until May 9th is just tossed.  As a result of this, all field work is being suspended with the exception of tower climbing and repairing customers from storm damage.  As an update, we have finally got our phone systems completely fixed and now have multiple staff assigned to phones to ensure we’re getting everyones phone calls.  As a reminder, please check the network status page ( https://www.hyperfusiontech.com/status ) for the latest news on network issues.

Buy Back Promotion

Hey everyone, in light of the competition focusing their time and energy on other pursuits we have decided to offer to step in and take care of any of their customers who have been adversely affected by this lack of attention and the recent extended outage. For a limited time Hyper Fusion is now offering to buy any qualifying radio that was purchased from our competitor for $250!! That’s right, we will give you a value of TWICE what your radio is worth and get you installed on our network. This $250 value includes your setup fee for your account and activation of your Hyper Fusion internet service. In addition, you will no longer have to worry about what your going to do if your radio dies. At Hyper Fusion we own and manage all of the radios on our service, so if yours goes out we will replace it at no cost to you. All you have to pay is your first month service at the time of installation and that’s it. Hyper Fusion is doing its part to provide TRUE broadband internet starting at $65 / month.  ( Qualifying connections are limited to fixed point wireless connections installed with in the last 24 months and with in Lampasas or Burnet County )

North Network Full Audit

Just a quick post to let you know that starting tonight at 10PM CST thru 4AM CST.  During this Audit our IT team will be going thru EVERY repeater, access point, backbone, switch, wireless channel, customer station, managed router, fiber DMARC’s, fiber to the home customers, all of it, and making sure all software is up to date, property security is engaged, and wireless channels are optimized.  This should bring you back to full package once we have it completed.  This audit effects the following repeater sites:

  • Lampasas South
  • Lampasas West
  • Lampasas East
  • Lampasas North
  • Lampasas West
  • 580 Midway
  • Kempner North
  • Kempner South
  • Our Friends 1
  • Chica Ranch
  • Arrowhead
  • 183 Midway

We will update our status page:  https://www.hyperfusiontech.com/status/  When the audit is complete.  We will also be going thru EVERY account and addressing every support ticket and making sure everyones account is up todate.

All Systems Normal Again

Our guys have fully repaired the Burnet Gateway and put a permanent fix and backup in place to prevent the slow down the south network experienced over the past week, so that’s back at full charge, so everyone on the south network, yank your video qualities back up to 4K and stream as many devices as you can.  We want to test what our network can truly do with all the recent upgrades now functioning as expected.

Chica Ranch is also a little stronger then it was before and back to normal.  Not 100% sure what happened exactly, but between our repeater land owner, our engineer, and Chris, they got it worked out and we’re back and 15% stronger then we were.   Additionally, do the explosion of connections in the Chica Ranch area, we’ve added 2 more access points that are a bit faster and capable of alot more customers.  It’s hard to believe that 2 years ago we had nothing out there, and now, as of just yesterday, we have 100 happy internet customers out there!  Hyper Fusion has realized, that in order to grow and provide the best service possible, 1 repeater just doesn’t cut it, that’s why we’re committed to always adding more throughput where needed and actively monitoring our OWN WHOLEY OWNED network.  Just can’t outsource that stuff when your delivering internet, you have to be able to react to issues in real time.  With that in mind north network, y’all are clear to yank up your qualities to 4k as well and pack as many devices as you can on the system.  And as always, please report in if your not getting your expected speeds.