That’s right everyone, no more F rating on the BBB. We have addressed every single one of the 12 complaints. 4 have actually been live happy paying customers for the past 4 months, 5 have already been refunded, which leaves 3 remaining cases. So, yes, I would say, certainly in our case the BBB rating and assessment has been way off, not due to any issue with Hyper Fusion, but because our old company manager from MANY months ago ( as a business owner you get 6 months to reply ) and none of these except 2 I could have even responded to. Furthermore, you’ll see our BBB customer rating has went from 1 start to 2 1/2 stars. And you must also pay close attention to the dates. Clearly improvements are being made and will continue to be made. We are on the active hunt for a college degree holding Office Manager to help manage the chaos and whip our new green staff into shape to provide the best possible customer service! From F to C, and 1 start to 2.5 stars. That doesn’t happen unless we’re actually making things right folks.
Good news everyone! Hyper Fusion is growing faster and stronger than anyone could have hoped for! With that in mind, we are in the beginning stages of putting together 2 more install teams. 2 Senior CPE’s and 2 Junior CPE’s. I’m sure most of our currently waiting customers know we need more installers and we’re in a position now to be able to hire them and drastically pick up our install and repair rate. Now that all our repairs are pretty much caught up we have time and resources available to be able to pack on 2 more install crews. Please check out our jobs information page on how to apply.
Hey everyone, so I thought I’d get in the habit of posting a bit more to keep everyone in the know. As the south network experienced over the past week we’ve been having some slow downs and no connectivity issues which where due to some updated routing tables. It’s for the most part complete. However, still some work to do. So, here are the known issues, and things I’m going to work on updating this coming weekend. Also, to minimize the impact on loss of connectivity, we’ve decided to run a poll thru until April 1st to find out when our customers would prefer I run these updates. I will always runn them between 10pm and 2am, but we’re gonna let our customers pick which day. Which ever day has the most votes by April 1st, wins, and after April 1st, I will begin running updates only on that particular day in order to minimize impact on downtown.
I will be updating the phpBB message board software with its security updates this weekend and enabling the video portions of the software. Next week we will begin our upload of our customer video help files, as well as some outtakes and other videos of the filming process as we’re on our road to producing the pilot episode of our TV showed. When we release the pilot episode, we will release the name we chose for the show. Our first episode which is going to be fully self produced with the help of some of my film school friends will be uploaded to our YouTube channel so make sure you subscribe! Stay tuned for more on this….
If your not registered on our forums site yet, feel free to do so. Even if your not a customer its a great resource for learning about all things internet and technology! https://forums.hyperfusiontech.com
Hyper Vision ipTV Updates
We will be updating the transcoding servers this weekend to pre-pair for our new upstream distributor. Our old provider that lost their transmission license just wasn’t cutting it. We know you folks are anxious for AMC and USA, TNN, NBC, Comedy Central, they will be back, hopefully by the end of the month. Revision B Hyper Vision Mobile devices should be ready to replace the Revision A units we have out now. The new units have MASSIVE 15ah, yes, that’s ah, not mAH, not milli amps, batteries in them. They last for DAYS and our custom designed wireless charging and wireless display cradles will be in along with them, allowing you to plug in your TV’s HDMI cable, and a supplied power adapter to the MAGNETIC charging cradle. You mount it to your wall, and your device just sticks right to it and charges and passes the video to your TV. When your ready to leave, you just grab it off the wall and go. No cables to plug in, or fuss with, never have to worry about charging it. The Revision B units will also double as 4G LTE / 5G mobile hotspots as well as a portable desktop PC that you can plug into a hotels wifi and bring your bluetooth keyboard and mouse and have a full fledged 8 core powerful workstation PC where ever you go. These will be installed with the full beta release of the Fusion OS Mobile operating system that has both an Android emulator and Apple emulator ( used under full legal license ) so customers can install apps from either source. Just like we’ve done with internet, we’re going to fuse all mobiles apps into 1 unified platform allowing you to seamlessly migrate your usage to the HyperNET. The Revision B, will release with 4 themes, the default Fusion OS theme, your own customizable theme, an Android theme, or an apple theme. This will allow customers to get familiar with Fusion OS without having to relearn a whole new “device”.
For those of you who are not subscribed yet we are not in public beta release yet. Once we get our full channel library we will be accept registrations and orders for Hyper Vision Mobile boxes as well. They will go fast and our next order will only be for 100 units. We will make an announcement when it comes time to release this awesome service. We will be the first live television provider to allow customers a TRUE pick a channel / ala-carte system.
South Network Connectivity
So, although I have repaired the routing tables, I do need to go back in and do about 3 hours of router work this weekend. When I do, we’ll be experiencing the same issues as before as I have to engage our backup primary gateway connection to handle the customer load while I make the required updates. I wish there was a way around it but there isn’t. We’re finalizing the last of the network changes to get our entire network pure IPv6 network as well as linking the networks.
Arrowhead / Cactus Creek Repeater
We are having some backbone issues due to a high amount of interference from DirecTV dishes at Our Friends 1. We have ordered a special pair of radios to work around this and expect them in before the week is out with installation being parked for next week. Once we get those up, all our Cactus Creek, Oakalla, Arrowhead, and Copperas Cove customers will be scheduled for install.
Our Friends 1 & 2
Our Friends 1 on Wednesday will be getting its complete system install so folks will be to get online, even all the way in the back. Our Friends 2 will be getting a temporary system installed before the weekend to enjoy their coming festivities. We ask that folks please continue to provide us with speed tests, and if you know how to get your Direct TV and HugestNET boxes into the highest 5GH channel possible that would be awesome.
Lampasas
We have completed our Lampasas South and Lampasas East repeaters and they are now ready for customers. As we’ve learned from our recent meeting with the current Mayor of Lampasas, the city intends on running their own internet themselves and charging it on their utilities bills. As such, unless any Lampasas customers are able to pull permits to hang fiber on their utility poles at this time. If you do not want this, we encourage ALL our customers and potential customers to call the Mayors office and DEMAND they let Hyper Fusion on the utility poles. If all of you Lampasas folks stand up to the city and demand they let other people in that would be help maybe encourage it.
Burnet Fusion Fiber
Later this week we will be installing our Burnet Fiber DMARC location and later next month we will be ready to start running lines to Burnet Fiber To The Home and Business customers. Thankfully, Burnet is a lot easier to work with then Lampasas as they are interested in expanding and growing. Not so much over there.
Website & Fusion Portal Updates
chaotic mess of network cables all tangled together
This weekend on Saturday I will be running some MASSIVE website updates and Fusion Portal updates. Mostly running some security system upgrades and installing our custom programmed firmware on all of our gear. We’ve already experienced most customers experiencing doubling in speeds and latency as low as 15ms. We’ve also grown so much we had to move our Fusion Portal server to it’s own new dedicated server. Not only do we lease co-location space for our servers in 2 different data centers now, but we also have 2 different physical fiber uplink providers now, and will be plugging in 2 more fibers to each of these gateway’s ( Kempner & Burnet ) so that each gateway itself have 2 different fibers feeding them as well. In mid-May we will be adding a 5gig Verizon line and a 5gig Cogent line. This will super increase redundancy and drastically reduce downtime.
Delivery Network Updates
In case most folks didn’t know, what Hyper Fusion refers to it’s “Delivery Network” we are referring to our network of towers, fiber access DMARC’s, long haul fiber, privately owned dark fiber, and partner networks. ALL of our delivery network infrastructure is 100% wholelly owned with the exception of our WORLDWIDE and MULTIPLE wireless 4G LTE providers. yes, folks, if you didn’t know, our HyperNET SIM cards work WORLDWIDE! No switching or buying different SIM cards when you go to London to catch the symphony. 1 Bill, all your devices, 1 service, 1 network. The HyperNET is here folks. It’s the internet re-mastered! With that in mind, we will be putting up some new 5g mobile cells in Burnet today as well as getting the mounts up over in downtown Lampasas and Lampasas’s 5g wireless system is coming folks. We hope to have it installed in time for Spring Ho.
New Headquarters Coming!
That’s right folks, Hyper Fusion is growing so much, our little temporary office just isn’t working for us any longer. We have made the decision to start looking for a property to serve as Hyper Fusion’s first HQ Campus. We’re looking for enough land so we can build separate buildings for our Call Center, Datacenter, Machine Shop, Warehouse, Yard for all the tower stuff and heavy machine equipment, and of course, the Administrative offices. We have several locations in mind, once we settle on one, we will be starting a long extensive project of running a new SUPER heavy duty backbone bunker fiber from a datacenter in South Austin, thru the Burnet / Marble Falls area where it will link into our new HQ Campus, and then continue on all the way thru to San Angelou.
Once the new campus is complete we will be doing lots of hiring. We’ve already started looking at folks, so if your looking for a summer job, check out our jobs page. Also, if your interested in being an installer, there is no experience required. We have a unique system that allows us to take workers freshly graduated from highschool and have them operating as high end highly productive engineers.
Hey everyone thought I’d make a post about everything that’s happened this week, and moving thru weekend. There’s lots of stuff to go thru so we’ll take it it one item at a time! lol. First and foremost, we are aware of the Facebook chatter today regarding a customer not getting his refund. Right off, as we always do, we took care of that and refuse to make a spectacle online and stoop to the nay-sayers level. We have made a STRICT commitment to instead, accept the criticisms, learn, and improve our game instead. And yes, because someone posted on Facebook, it did happen a little faster. One way or another Hyper Fusion will ALWAYS make every account of ours right, it’s what we do. We however can not control the other folks who haven’t had good experiences with us, but we refuse to stoop to their level. We have made every account right and are improving our process better and better every day. We’re always upgrading, we’re always working, some of us, 7 days a week, to provide the best possible internet to the Hill Country. That’s the Hyper Fusion difference. We are out there putting in BRAND NEW non-AT & T already existing infrastructure. With that in mind……
Burnet Gateway Change Over
On wednesday we began the first phase of our upgrade to get our entire network meshed into 1 fluid seamless network with our 5G system and with our nationwide 4G partners. Along with this change, we’ve had a complete change and restructuring of our IP scheme, IPv6 is on the horizon folks! The IPv6 upgrade will be complete by the time the month as out, and as we know about all the Lampasas competitors only having 1 fiber line AND both Marble Falls competitors being only on a single OLD ancient fiber line that was put in by the LCRA, it’s not even their own private fiber. What does this mean for Hyper Fusion? We can PROUDLY say that we are the ONLY multi-honed redundant provider outside of the big cable companies ( ie Spectrum, Century Link, and AT & T ) that are redundant in this fashion. BOTH of our redundant fiber lines are capable of running up to 100 gigs if we need it, so PLENTY of bandwidth. This month we will be working non-stop to complete this upgrade and interlink our entire north and south networks into 1 network with multiple gateways to provide awesome redundant and reliable service. Remember, we have picture proof and post it proudly when we drill our own private fiber. Don’t be fooled by the other guys who are just “reselling” AT & T’s already over exhausted network.
What does the change over mean for our customers?
While we go thru the network upgrades, connectivity on the south network may slow as the slower connection was in Burnet. The Fusion Portal will not be available unless you access it from your home internet that you have thru us already live. Additionally, the phone system will be down as well. All our servers got IP address changes to get ready for the IPv6 change over, with that we had to change our IPv4 address. Once this process completes we will have QUADRILLIONS of free public static address for everyone. It will also eliminate the need for several outdated networking services servers that will no longer be needed like the other guys are still running. We boast a 100% pure digital network and will be making the upgrade required to get our IP’s into the digital age as well.
HyperNET Mobile Public Beta Release
Along with these upgrades we are now releasing our public beta release of our HyperNET Mobile. You can use any unlocked android device ( experience may vary with newer iPhones ) $25 for a pre-activated plug and go SIM card. Our public beta release will be a pay as you go data plan with multi-gig and unlimited plans in the works for the Full Release planned for this summer. Contact sales@hyperfusiontech.com if your interested. the HyperNET Mobile service is meant to replace your traditional mobile cellular provider. Voice and SMS are provided 100% free as a courtesy. 1 Bill, Home internet, mobile internet, mobile phone, and sms, all on 1 bill. The HyperNET is what sets Hyper Fusion apart. We’re the only provider in the area that offers this type of service. Our special HyperNET SIM cards work not just with 1 nationwide partner, but FOUR of them! So, service all over is almost guaranteed. Of course the speeds aren’t guaranteed, but at least you’ll always get something! We have worked some unique partnerships with several major nationwide existing well established nationwide 4g LTE providers to bring you this awesome service.
Over the spring we will be working on upgrades to mesh our home and business internet service seamlessly with our partner 4g LTE networks in line with ours to allow all our customers to move where ever they want in the US, still stay connected with highspeed internet, have 1 single bill for it, and not get charged an arm and a leg like the other guys. Just another way Hyper Fusion is changing up the game, shaking things up, and breaking thru the status quo.
We have completed an upgrade on our Burnet Gateway. This should improve overall network health. During the next 48 hours the Fusion Portal will NOT be available from outside your Hyper Fusion internet while the IP changes propagate thru out the internet. If you do not have connectivity, please power cycle your circuit. All connectivity should be fine, but access to the Fusion Portal and the phone system may be out of sorts thru-out the weekend while the IP’s change, flush, and update.
Hey everyone, we are current having some issues with our south Burnet network. Our guys know what’s wrong, and are already in route to fix it. Shouldn’t take more than an hour or 2 to fix. It’s super cold so make sure and give the field peeps some love! Our die hard co-founder Will is out there and going to go fix it in this cold weather!
